Refund policy

PHTHY Fashion Return & Exchange Policy

At PHTHY, we are committed to providing a premium fashion shopping experience and convenient return and exchange services should our products not meet your expectations. Below are the conditions and regulations regarding our return and exchange policy:

1. Conditions for Return & Exchange:

  • Timeframe:
    • Exchange: Within 7 days from the date of purchase.
    • Return: Within 3 days from the date of receipt.
  • Product Condition:
    • The product must remain in its original condition, with intact tags, labels, and packaging, and must not be worn, washed, or altered.
    • The product must not be damaged due to customer handling.
  • Proof of Purchase:
    • Customers are required to provide the purchase receipt or transaction details for verification.

2. Non-Returnable and Non-Exchangeable Products:

  • Products on sale or discounted by 50% or more.
  • Fashion accessories such as scarves, belts, and jewelry.
  • Custom-made or personalized items.

3. Return & Exchange Process:

  • Step 1: Contact PHTHY via:
    • Hotline: [Phone Number]
    • Email: [Email Address]
    • Store: Visit the nearest PHTHY store.
  • Step 2: Provide purchase details, product images, and the reason for return or exchange.
  • Step 3: Receive feedback from PHTHY within 24 business hours.
  • Step 4: Return the product via postal service or bring it directly to the store.

4. Fees for Return & Exchange:

  • Exchange:
    • Free for the first exchange if the issue is due to manufacturing defects.
    • Shipping fees will be covered by the customer for other reasons.
  • Return:
    • Refunds will be processed via the original payment method (excluding shipping fees, if applicable).
    • For deposits, the remaining amount will be refunded after deducting the deposit fee.

5. Important Notes:

  • To ensure your rights, please carefully inspect the product upon receipt.
  • PHTHY reserves the right to decline return or exchange requests if the product does not meet the specified conditions.

PHTHY highly values your support and strives to provide the best customer care services. Should you have any questions about our return and exchange policy, please feel free to contact us for assistance.

PHTHY – Fashion, Style, and Quality Made Just for You.