Product Warranty and Services

I. MANUFACTURING WARRANTY

This warranty covers manufacturing defects and allows a one-for-one exchange within 24-48 hours after purchase. The following defects are covered:

1. Seam Defects:

• Unraveled seams or excessive loose threads.

• Uneven stitching, misaligned or loose threads.

• Damaged hems or frayed edges due to sewing errors.

2. Fabric Defects:

• Fabric weaving defects (uneven threads or small holes).

• Uneven discoloration due to dyeing process errors.

3. Attached Accessories Defects:

• Loose or detached buttons, zippers, or hooks immediately after purchase.

• Fallen embellishments such as beads, sequins, pearls, or other decorative elements without customer intervention.

4. Product Shape Defects:

• Dress or garment shape not matching the advertised design.

• Loss of structural integrity without being washed or ironed.

II. REPAIR & ALTERATION SERVICE (Service fees vary per item)

Applicable for customers who need adjustments or restoration services.

• Depending on the level of damage, standard repair services take 5-10 business days.

• Customers may opt for express repair service within 24-48 hours.

1. Alterations:

• Adjusting dress or garment size to fit customer measurements.

• Modifying dress length or sleeve length.

2. Seam Repair:

• Reinforcing or restitching seams that have come undone over time.

• Strengthening stitches in high-stress areas such as underarms or waist.

3. Hardware Replacement:

• Replacing zippers, buttons, or hooks if damaged or missing.

• Reattaching fallen embellishments such as beads, sequins, or pearls.

4. Shape Restoration:

• Reinforcing inner linings to maintain the dress’s structure.

• Treating wrinkles or reshaping garments caused by improper storage.

III. FABRIC CARE & PRESERVATION

1. Luxury Cleaning Service:

• Professional dry cleaning or hand washing for silk, lace, and satin fabrics.

• Stain removal treatment for yellowing or stubborn stains without fabric damage.

• Mold removal for natural fabrics such as linen and cotton.

2. Anti-Wrinkle Treatment:

• Steam pressing to prevent wrinkles during storage.

• Special treatment to maintain fabric’s natural shape long-term.

3. Long-Term Preservation Service:

• Storage of wedding dresses and haute couture pieces in specialized boxes.

• Protective coating to prevent mold and fading over time.

IV. VIP CLIENT SERVICES

1. Styling Consultation:

• Guidance on how to restyle the garment for different occasions.

• Recommendations on accessories to complement the outfit for a sophisticated look.

2. Home Warranty Service: (Not yet available)

• VIP customers may request in-home garment repair and maintenance services.

Thank you for taking the time to read through our services and warranty policies. For more details, please contact us via email at hello@phthy.com or phthyofficial@gmail.com.